Led a full redesign of the app experience
We refreshed navigation, visual language, and interaction patterns to make the app clearer and more modern, while keeping it fast for daily use
Rostelecom Smart Home
A consumer app that connects and manages
smart devices
My role
Product Designer → Design Team Lead I worked hands-on as a designer and later led design delivery. I owned UX direction, research, and cross-functional alignment with product and engineering, with a strong focus on improving the camera experience
The challenge
App experience felt fragmented and hard to use,
it also needed a modern visual touch
- The camera flow was especially sensitive: users needed to quickly find events, understand what happened, and take action — but key features were not discoverable and some interactions caused confusion
- Support operators were overloaded by users negative feedback
What I did
Built a lightweight research practice
(even with limited resources)
We combined:
- quick internal “corridor” usability checks (fast feedback on clarity and navigation),
- and a focused study on the Camera Card experience
Ran a focused research study on the Camera Card
We defined what we needed to learn: how people use the timeline, how they review a specific event, what actions are most used, which settings matter, and how people search for events
Turned insights into concrete UI changes
- Made key features easier to find (events, clips, search).
- Reduced gesture ambiguity by clarifying controls and making primary actions more explicit.
- Kept “Live” state clear and made the playback context (date/time + timeline) easier to read.
- Refined notifications/events logic to match user expectations and reduce noise
Key releases
Camera Card — redesigned
playback and events
A single place to watch live,
scrub the timeline, and review
events with previews and
timestamps
Research highlights
- People rarely return to settings (83%) → settings must be minimal, clear, and placed where it makes sense
- Some functions were not obvious and were discovered by accident (50%) → reduce hidden gestures and improve UI signposting
- Many users didn't know about Clips (75%) and didn't understand where to find Bookmarks (58%) → improve entry points and naming
- Notification/event area required rethink (67%) → simplify event understanding and reduce friction
Key takeaways from usability sessions
around the Camera Card
Notifications
67%
Needs refactoring and simplification
Settings
83%
Users rarely return to settings
Gestures
50%
Feature discovery is not obvious. Users trigger it by accidental swiping
Clips
75%
Users are unaware of this section
Bookmarks
58%
Users don't know where to find them
Live Stream
58%
Users understand that they are in LIVE mode
Events
100%
Users identify events by color
Timeline
50%
Users have difficulty selecting upcoming events
Calendar
67%
It is not obvious to users that the text is clickable
Key takeaways from usability sessions
around the Camera Card
Microphone
Used by 80%
Not used by 20%
Share live stream
Used by 70%
Not used by 30%
Screenshot
Used by 80%
Not used by 20%
Siren
Used by 20%
Not used by 80%
Clips
Used by 50%
Not used by 50%
Event search icon
Used by 10%
Not used by 90%
